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Shipping & Returns Policy

  /  Shipping & Returns Policy

Shipping & Delivery Policy

Orders are being shipped. Orders can be delayed due to current lockdown and COVID Situation. Rest assured we are going to deliver your products at the earliest.

The standard ground mail service is shipped via Tirupati/IndiaPost/DTDC. We try to dispatch all our orders within 2-4  days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.

Refund Policy

How long will the return process take?

Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 4 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 4 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.

How do I return a product?

If for any of our mistake the product has to be returned (like damaged in transportation or manufacturing defect) we will schedule a pickup using our logistics partner, and get it picked up at our cost. Please make sure the product is sealed properly & in saleable condition. You can schedule a pickup using our logistics partner, at our cost, by calling us 9321646392 or by emailing us at info@ioraindia.com

Where do I return the product?

If for any other exceptional reason a return request is accepted you will have to send the product to :-

Anita’s Aromatic Solutions
(Returns Department)
Anita’s Aromatic Solutions, 1/58-59 Dhiraj Pen Compound , Opp. Sangam Big Cinemas, Andheri East, Mumbai-400059
Email: info@ioraindia.com
Phone: 9321646392

Return Policy

Typically the refunds are initiated within 4 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Expected timeline of refunds takes 10-14 days.

Cancellation Policy

You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration takes typically two day after confirming cancellation by calling 9321646392 or by emailing us at info@ioraindia.com . If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies.


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